Real people, real answers. Tell us what is wrong and we will sort it.
Our main channel. We reply within one to two business days, usually faster.
hello@dockt.com.auReview Plates are ready made and ship within five business days. Custom Plates take five to six weeks to make and deliver, from design approval and payment. Express shipping is a flat $35, ticked at checkout. Every order is QA checked before it leaves us.
Nothing on orders of five plates or more, anywhere in Australia. Under five plates it is a flat $8.50. Express is $35 at any quantity, and it only speeds up delivery, not production.
Yes, Australia-wide and tracked. Remote areas can take a little longer.
Yes. We email you a tracking number as soon as your order ships.
Not when you order. We confirm your order and email you a Stripe link to pay. On Custom Plates that link comes after you approve the design proof, and production starts as soon as payment clears.
Vector files (AI, EPS, SVG) print best. High-resolution PNG at 300dpi or more also works. If you are not sure, send what you have and we will advise.
Yes, and revisions at the proof stage are free. Reply to our design email with your feedback.
Yes. Give us your number range in the branding notes. Each numbered plate is a unique item with its own NFC programming.
It works on iPhone XR and later, and on most Android phones from the past five years. A phone case, device setting or accessory can still block a tap, so every Dockt plate also carries a QR code that works on any phone camera.
No. A tap opens the link straight in the phone browser, and the QR code does the same through the camera.
A permanent, slightly raised print with a gloss overlay, so it will not rub off. Custom plates come in gloss white or gloss black.
Yes, a small one by default. Add $3 per plate at checkout to remove it.
Yes, any time. Change the destination in your dashboard. No reprinting, ever.
We offer a Platform Setup Service from $79. Our team connects your me&u, BiteHQ, y_wait or other online ordering provider to your Dockt dashboard for you. Contact us or view it in the store to get started.
me&u, BiteHQ, y_wait and most other providers with a public-facing link. Ask us about anything else and we will check it for you.
Send your logo, your brand colours and a note on the look you are after.
Our team draws artwork to match your branding, so the plates look made for your room.
We send a proof. Once you are happy we produce, program, QA check and ship.
Every Dockt Plate is covered for six months from delivery. A confirmed manufacturing defect, such as print failure, delamination or a chip that will not respond on multiple NFC phones, is replaced at no charge. A tap failing because of a phone case, a device setting or an incompatible phone is not a defect.
We do not accept returns or exchanges on customised NFC products. Every plate is programmed with your URL and printed with your branding, so it cannot be restocked or resold. This applies to all hardware and custom printed items.
Damage from chemical cleaning products, excessive moisture, abrasion or misuse. We do sell adhesive backing replacements, so email us and we will sort it.