Privacy Policy

Dockt ("Dockt", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our website at dockt.com.au, our order system, and our Smart dashboard service (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information you provide directly

• Order information: When you submit an order request, we collect your name, email address, phone number, venue name and type, suburb, state, postcode, shipping address, branding details and design notes.
• Account information: If you create a Dockt Smart dashboard account, we collect your email address, full name, and venue details.
• Communications: When you contact us by email or via a contact form, we collect your name, email address and the content of your message.

Information collected automatically

• Usage data: We may collect information about how you access and use the Service, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies and similar technologies to improve your experience and understand how our Service is used. You can control cookies through your browser settings.

Venue data (Smart dashboard)

If you use the Dockt Smart dashboard, we store the venue name, URL slug, logo, brand colour, and optional action URLs (menu, reviews, reservations, social media) that you configure within the platform. We also collect anonymised tap analytics: counts and timestamps of NFC interactions. We do not collect personal data about your guests through the NFC tap interaction.

2. How We Use Your Information

• To process and fulfil your order requests
• To communicate with you about your order, design process and delivery
• To provide and operate the Dockt Smart dashboard
• To send you transactional emails (order confirmations, design proofs, shipping notifications)
• To respond to your enquiries and support requests
• To improve our products, services and website
• To comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for third-party advertising.

3. Disclosure of Information

We may share your information with the following categories of third parties:

• Service providers: We use trusted third-party services to operate our business, including payment processing (Stripe), email delivery, cloud hosting (Supabase, Vercel), and analytics. These providers are contractually required to protect your data and may only use it to provide their services to us.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.
• Business transfers: If Dockt is involved in a merger, acquisition or asset sale, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Order information is retained for a minimum of 7 years for accounting and legal compliance purposes. Dashboard account data is retained for the duration of your account plus 12 months after closure.

5. Security

We take reasonable measures to protect your personal information from unauthorised access, use or disclosure. Our dashboard is hosted on secure, SOC 2 compliant infrastructure. Payment processing is handled entirely by Stripe: we do not store card numbers or payment credentials. Despite our efforts, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian Privacy Principles (APPs) and, where applicable, GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data

To exercise any of these rights, contact us at hello@dockt.com.au.

7. Children's Privacy

Our Service is not directed at persons under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

8. Links to Third-Party Sites

Our Service may contain links to third-party websites (such as booking platforms, review sites and tools in our Toolkit library). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Dockt
Email: hello@dockt.com.au
Australia