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Real people, real responses. If you have a question or issue, we'll sort it fast.

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Email support

Our main channel. We respond within 1–2 business days, usually faster.

hello@dockt.com.au

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Slide into our DMs for quick questions. We're active and respond fast.

@dockt.com.au

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Frequently asked questions.

Orders & delivery

Production takes 14–21 business days after design approval and payment. Express production (+ express shipping) is a flat $35. Just tick the option at checkout or contact us. Your order is QA checked before it leaves us.
Flat $15 shipping anywhere in Australia. Orders over $100 ship free. Express shipping & rush production is a flat $35.
Yes. We ship Australia-wide to all states and territories. All orders are tracked and insured. Remote areas may experience slightly longer delivery times.
Yes. Once your order ships, we'll send you a tracking number via email. All orders are dispatched with tracked and insured postage.
After you submit your order request, we'll send you a design proof. Payment is required after you approve the design. Production starts immediately after payment clears.

Design & branding

Vector formats (AI, EPS, SVG) are preferred for best print quality. High-resolution PNG files (300dpi+) also work well. Avoid low-resolution JPEGs. If you're not sure, send us what you have and we'll advise.
Yes, of course. We offer revisions at the proof stage at no extra charge. We want you to love your plates before we print them. Just reply to our design email with your feedback.
Yes. Let us know your table number range in the branding notes when ordering. Each individually numbered plate is a unique item. Note that for Smart setup, each numbered plate needs its own NFC programming.

Product & NFC

NFC works natively on iPhone XR and later (2018+), and on most modern Android phones from the past 5 years. Older phones or budget models may not support NFC: in that case, QR plates are a better choice for your venue.
No app required. NFC taps open the URL directly in the phone's browser. QR codes work the same way through the native camera app. Zero friction for guests.
We use UV DTF printing, a premium method that produces a permanent, slightly raised finish with a gloss overlay on the print. It's extremely durable, hard to remove, and looks clean and high-end. The acrylic plate is matte (white or black), while the printed design has a gloss finish that makes it pop.
Yes. Smart plates include a subtle "Powered by dockt.com.au" mark by default. It's small and tasteful, but if you'd prefer your plates to be fully unbranded, you can add +$3 per plate to remove it at checkout. Traditional plates don't include this text.
Unfortunately not on existing Traditional plates: the URL is permanently locked. However, you can order new Smart plates at any time and gradually replace your Traditional setup as your business grows.

Platform & integrations

Yes. We offer a Platform Setup Service starting from $79. Our team will professionally connect your me&u, BiteHQ, y_wait or other online ordering provider to your Dockt Connections for you. No tech skills required on your end. Contact us or view it in the store to get started.
We currently support me&u, BiteHQ, y_wait, and most other providers that have a public-facing link. If you use a different system, just ask. We'll let you know if it's compatible. More integrations are added regularly.

How we design your plates.

1

You share your assets

Send us your logo, brand colours and any design preferences. A brief note about your venue's vibe helps too: modern, rustic, minimal, bold, etc.

2

We create your design

Our design team creates artwork that matches your branding. We aim to produce plates that look like they were made specifically for your space: because they were.

3

You approve, we produce

We send a digital proof. You approve (or request changes). Once happy, we produce, program and ship. Plates are QA checked before dispatch.

Our guarantee to you.

6-month replacement guarantee

All Dockt Plate hardware is covered by a 6-month replacement guarantee from the date of delivery. If you experience a quality issue: chip malfunction, print defect, delamination: within 6 months, we'll replace it at no charge.

Returns & exchanges

We do not accept returns or exchanges on customised NFC products. Because every plate is programmed with a specific URL and customised with your branding, it cannot be restocked or resold. This applies to all hardware items and custom printed products.

What's not covered

Surface damage caused by chemical cleaning products, excessive moisture, physical abrasion or misuse is not covered under the replacement guarantee. We offer adhesive backing replacements: email us and we'll sort it.

Read full returns policy

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